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Cancellation Policy: We
require at least 24 hours notice for cancellations. If you have a problem,
please get a hold of me ASAP so I can have a chance to re-book. For cancellations with less than 24 hours
notice, I'll happily not charge you if I can fill your spot. Unfilled
spots canceled within 24 hours will be charged full price, No Show - No
Call will be charged full price.
If I book you, we're going. I do not cancel charters because there are not enough
passengers. If I book you for a day or week of diving, and nobody
else shows, you're getting a private dive for no extra charge, and we're not going to skimp on
the diving. Weather cancellation: In the event
of a rare storm or nasty surf, we
make a determination if the day will be cancelled the morning of a dive. On rough mornings
there's usually a bunch of operators out at the edge of the harbor looking
at conditions. If it is unsafe, I'll flat out cancel diving for the
day.
We can usually find good diving , if it's so nasty that we're not going to be able to find good
diving and people aren't going to have fun... I'll let you know and
recommend we not go out for the day, and if people decide not
to go out there will be no charge.
Note: Dive charters don't cancel just because it's windy up
North while it's calm down
in the Kailua area - Winds can be dramatically different north of the
airport due to the tradewinds which funnel between the various volcanoes
on the island and usually miss the Kailua area altogether. A few
miles can make a world of difference in the weather here.
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